|
A lot of people know Packer Fastener, but for those less familiar with Packer Freight, how do you describe how the companies work together?
Even though we’re separate companies, we operate under the same umbrella and share a similar mindset: take care of people, move fast, and solve problems.
When it makes sense, we work together to make the customer’s life easier.
You can learn more about Packer Freight and what we do here.
Where do you see the connection between Packer Fastener and Packer Freight creating the most value for customers?
Customers don’t want more emails or more handoffs. When the product side and the freight side are aligned, they have people involved who understand the goal and care about the outcome. That leads to fewer surprises and better execution.
Packer Freight has grown quickly and earned recognition like Inc. 5000. What’s been driving that growth?
A lot of it comes back to relationships, consistency, and doing what we say we’re going to do.
Freight is a crowded space. There are thousands of companies that can quote a truck. Trust, execution, and bringing more value over time is what separates us.
We started with core transportation needs, but today we do a lot more: LTL, expedite, over-dimensional, international, and fully managed transportation.
The focus is still simple - solve problems and keep getting better.
What types of new or emerging challenges are you helping customers solve today?
Most of the challenges come down to reducing risk and improving processes.
Fraud prevention is a big one. Customers need partners who take carrier vetting, tracking, and security seriously.
Another is process improvement. A lot of companies are still managing freight through spreadsheets and tribal knowledge. We help them use better tools, reporting, and workflows so they can make decisions faster.
Packer Freight supports everything from expedited shipments to international freight. When you talk to customers, how do you describe the breadth of what your team handles?
We usually don’t lead with a giant list of services. Most customers aren’t sitting around wondering what they need. They’re dealing with a problem.
So we ask questions, listen, and figure out where we can help. Sometimes it’s truckload. Sometimes it’s LTL. Sometimes it’s a managed solution.
The point is to understand the customer’s world and bring the right solution.
Packer Freight talks a lot about grit, positivity, and continuous improvement. How does that show up day-to-day on the job?
It shows up when things get tough.
Trucks break down, weather happens, appointments change, and customers need answers right now.
We don’t throw our hands up when something goes wrong. We communicate, find solutions, and learn from it.
Freight is stressful. Culture matters, and so does keeping perspective.
What excites you most about what Packer Freight is building right now?
We’ve come a long way from where we were in 2019.
We’re building more structure, improving technology, and strengthening partnerships. What excites me most is that it still feels like we’re just getting started. |
